Faqs - Mosada

Customer

Is your support team available 24/7?

Yes, our support team is available 24/7 to assist you anytime.

Can I update my phone number or email after registration?

Yes, you can update your personal details from the settings inside the app.

I forgot my password. What should I do?

Click on “Forgot Password” on the login screen and follow the steps to reset it.

Is the app available across all Emirates?

The app is currently available in Abu Dhabi and Al Ain, with plans to expand to other Emirates soon

What should I do if I face an issue with the app?

If you face any issue with the app, please try updating it first. If the issue persists, contact our technical support.

How can I contact customer service?

You can reach our customer service through the in-app live support or by email:
📧 support@mosaada.ae

Can I cancel the request after confirming it?

Yes, you can cancel before the driver arrives. Cancellation fees may apply based on our policy .

What if no driver is found?

If no drivers are available, a message will notify you, and you can try again later

How long does it take for the driver to arrive?

Driver arrival time depends on your location—usually between 10 to 30 minutes .

Can I pay by cash or electronically?

Yes, you can pay by cash or electronically through Apple Pay, Google Pay, or debit/credit cards

How is the towing cost calculated?

The cost is calculated based on distance and tow type. The price is shown before confirming the request.

What types of tow trucks are available in the app?

We offer two types of tow trucks:

Standard Tow for regular vehicles.
Luxury & Sport Tow for high-end and sports cars with safe, full-down flatbeds.

Driver

Can my account be suspended?

Yes, if there are complaints or violations of the app's policies.

Can I view trip details?

Yes, each trip includes full details before acceptance and a full history afterward.

Is there a rewards system?

Yes, a rewards program is launching soon for:

Most active drivers
High ratings
Consistent performance

Can I update my information?

Yes, through the app settings or by contacting support.

I forgot my password, what should I do?

Tap "Forgot Password" on the login screen and follow the instructions.

Is there technical support available?

Yes, our support team is available 24/7.

Can I register a company with multiple vehicles?

Yes, we offer fleet solutions with a control panel. Contact us for details

Can I pause my account temporarily?

Yes, you can choose "offline" to not receive ride requests

Is the app available 24/7?

Yes, the app is available 24/7. You can work anytime.

How can I get more ride requests?

Stay online consistently
Be present in busy areas
Maintain a high rating
Respond quickly to requests

How do I contact technical support?

Via the app or by email:
support@mosaada.ae

Are there any conditions for using the app?

Yes, drivers must maintain professionalism, safety, and respect. Violations may result in account suspension.

Can the customer rate the driver?

Yes, and they can report unprofessional behavior, which may lead to account suspension.

Can I use more than one vehicle?

Yes, but each vehicle must be registered separately with its documents.

When will I receive my earnings?

The electronic payments are transferred to your bank account weekly, within two business days from the end of the accounting period.

What is the app's commission?

10% commission is deducted per trip, with a maximum of AED 25.

Is registration free?

Yes, registration is 100% free. No subscription fees.

What documents are required for registration?

Copy of Emirates ID
Valid driver’s license
Vehicle registration
Profile photo
IBAN number (mandatory for bank withdrawals)

How do I register as a driver on the Mosaada app?

Open the app, select "Register as a Driver", and fill in your details. Upload required documents such as ID, driver’s license, and vehicle registration.

Your questions, answered.

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